Frequently Asked Questions

Because Seven Tours is a Side-based local tour operator, not just a reseller. Our team personally experiences and reviews the tours first before offering them on our website. We only sell tours that we know, trust, and believe meet our quality standards. No random listings, no unknown suppliers — only tested, approved, and locally managed experiences. When you book directly with us, you book with people who truly know the region.
Yes. Our team is available 24/7 via WhatsApp. You can ask questions anytime before or after booking.
If you find the same or a very similar tour at a lower price, send us a screenshot via WhatsApp. We will review it carefully and do our best to offer a fair solution.
You can cancel up to 24 hours before the tour and receive a 100% refund. Cancellations made less than 24 hours before the tour may not be refundable.
For many tours, payment on the tour day is available. If prepayment is required, this will be clearly stated on the tour page before booking.
No. Language availability depends on the selected option, tour date, and guide availability. Available languages are listed in the option details.
Yes. In this case, you may need to travel independently to the meeting point in Side, unless a specific option with transfer is available. Always check the option details.
Some tours are listed in a destination for location relevance, but may be ticket-only experiences or require guests to arrive at the meeting point on their own. In such cases, transfer is not included and is clearly stated.
Yes. Pick-up times may vary depending on your hotel location, the selected option, traffic, and season. Your exact pick-up time is shared one day before the tour.
Yes. Each tour option may have different included and excluded services. Always check the “Included / Not Included” section of the selected option.
Yes. Prices may vary depending on the selected date or period due to seasonal demand or operational conditions. The price shown after selecting your date is the final and valid price.
Some tours have multiple tour options (packages). These options may differ by date, season, included and excluded services, tour language, pick-up times, or meeting type. Please carefully read the description of each option before booking.